Company Algotech, as a gold sponsor of Technobank 2015, presented Aurora software solution for managing inquiries, claims and customer complaints
At this year’s Technobank, held at the Crowne Plaza Hotel in Belgrade on 16th and 17th of April 2015, Algotech presented its Aurora software solution that enables companies to structurally manage queries and claims of their customers, and thus improve customer care of service organizations. It is designed to efficiently address customer issues by standardizing services and effective communication in the area of customer requirements and complaints. Tailored to the organizations which are active in solving various types of queries, reports, requests and customer issues, which usually occur within the service providing organizations such as banks, insurance, telecommunication, airline companies. Interaction with customers is done through multiple communication channels, such as self-service Web portals, IVRs, contact centers, etc.
During the presentation, Zoran Došlić, Algotech’s Sales Director, and Andrej Gruden, Aurora BDM, pointed out a numerous advantages and benefits that solution offers. The most significant are the following:
Aurora provides obtaining of necessary information from customers at the very first contact
Aurora provides a centralized database of all customer queries
Aurora helps you to standardize and manage communications with your clients
Aurora can be accessed from different organizational units through your private or public cloud
Aurora helps you to achieve compliance with regulatory requirements and reporting.